Privacy Policy
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Introduction
H.K Malvi Industries (“we,” “our,” or “us”), founded in 1968 and headquartered at Near New Odhav Water Tank, C/1/507, G.I.D.C Industrial Area, Odhav, Ahmedabad, Gujarat – 382415, India, is committed to protecting the privacy and security of the information you share with us.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.hkmalviindustries.com, contact us for product inquiries, or engage with us in any business capacity. By accessing our website or submitting an inquiry, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information:
1.1 Information You Provide Directly
- Name – when you fill out our contact or inquiry form
- Email Address – for correspondence and follow-ups
- Phone Number – for business communication
- Company Name & Location – to understand your business requirements
- Subject & Message – details of your product inquiry or support request
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP Address and approximate geographic location
- Browser type and version
- Pages visited, time spent, and referring URLs
- Device type (desktop, mobile, tablet)
- Cookie data (see Section 6 on Cookies)
1.3 Business Communication Records
If you contact us via email at info@hkmalviindustries.com or call us, we may retain records of that communication for business and legal purposes.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Responding to Inquiries – To reply to your questions about our machinery, products, pricing, or customization requirements.
- Business Communication – To send product catalogs, quotations, technical specifications, or order-related updates.
- Customer Support – To provide after-sales service, installation guidance, and technical assistance.
- Website Improvement – To analyze website usage and improve our content, navigation, and user experience.
- Marketing & Updates – To inform you about new products, exhibitions (such as international trade fairs), or industry updates — only with your consent or where permitted by law.
- Legal Compliance – To comply with applicable Indian laws, regulations, or export control requirements.
We do not use your personal information for automated decision-making or profiling.
3. How We Share Your Information
H.K Malvi Industries does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers – Trusted third-party vendors (e.g., website hosting, email communication tools, analytics platforms) who assist us in operating our website, under strict confidentiality obligations.
- Legal Requirements – When required by Indian law, court order, or government authority.
- Business Transfers – In the event of a merger, acquisition, or business restructuring, your information may be transferred to the successor entity.
- International Business Partners – For export orders, we may share limited contact details with logistics partners or freight forwarders, solely to fulfill your order.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:
- Inquiry records – Retained for up to 3 years for business follow-up purposes.
- Customer/order records – Retained for up to 7 years as required by Indian financial and business regulations.
- Website analytics data – Retained for 12 months in anonymized or aggregated form.
After the retention period, data is securely deleted or anonymized.
5. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access – Request a copy of the personal information we hold about you.
- Correction – Ask us to correct inaccurate or outdated information.
- Deletion – Request deletion of your personal data, subject to our legal obligations.
- Opt-Out – Unsubscribe from any marketing communications at any time by contacting us or clicking the unsubscribe link in our emails.
- Data Portability – Request your data in a portable format where applicable.
To exercise any of these rights, please contact us at: 📧 info@hkmalviindustries.com 📞 (+91) 93132 48411
We will respond to verified requests within 30 business days.
6. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.
Types of Cookies We Use:
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for basic website functionality (e.g., form submissions) |
| Analytics Cookies | Help us understand how visitors use our website (e.g., Google Analytics) |
| Preference Cookies | Remember your settings and preferences |
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some features of our website.
7. Third-Party Links
Our website may contain links to external websites (e.g., our clients’ websites, social media platforms, Google Maps). We are not responsible for the privacy practices of those third-party sites. We encourage you to review the privacy policies of any external sites you visit.
Our social media pages include:
- Facebook: facebook.com/goldsmithmachinery
- Instagram: @hk.malviindustries
- Pinterest: hkmalviindustries
- X (Twitter): @HkMalviindustri
8. International Data Transfers
As an exporter operating across 8+ countries including Dubai, USA, Australia, Saudi Arabia, Qatar, Kuwait, Russia, and others, inquiries and business data received from international clients may be processed and stored in India. By submitting your information, you consent to its transfer to and processing in India, where data protection laws may differ from those in your country.
We take appropriate measures to ensure your data is handled securely regardless of location.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures include:
- Secure hosting infrastructure
- Encrypted email communication (where possible)
- Restricted access to personal data within our team
- Regular security reviews of our systems
While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to contact us promptly if you suspect any misuse of your information.
10. Children's Privacy
Our website and services are intended for business-to-business (B2B) clients and industry professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will promptly delete it.
11. Grievance Officer
In accordance with the Information Technology Act, 2000 and the IT (Amendment) Act, 2008, if you have any complaints or concerns regarding the use of your personal data, you may contact our Grievance Officer:
Name: Mr. Shyam Malvi / Mr. Parth Malvi Company: H.K Malvi Industries Address: Near New Odhav Water Tank, C/1/507, G.I.D.C Industrial Area, Odhav, Ahmedabad, Gujarat – 382415 Email: info@hkmalviindustries.com Phone: (+91) 93132 48411 Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
We will acknowledge your grievance within 48 hours and aim to resolve it within 30 days.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this page periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions about this Privacy Policy or how your personal data is handled, please reach out to us:
H.K Malvi Industries Near New Odhav Water Tank, C/1/507, G.I.D.C Industrial Area, Odhav, Ahmedabad, Gujarat – 382415, India
📧 info@hkmalviindustries.com 📞 (+91) 93132 48411 | (+91) 96017 31133 🌐 www.hkmalviindustries.com